Martech Analyst

Empleado permanente, Tiempo completo · México City (Hybrid)

Are you a tech fan? Want to join a human-to-human experience in an incredible environment? At Minders, we are waiting for YOU!

We need a Martech Analyst at our team!

Their primary role will be to act as a strategic partner and main point of contact for our clients throughout all stages of the adoption and activation process.

The focus will be on building strong relationships with clients, collaborating with them to consistently deliver the best experiences, ensuring long-term client retention, and supporting the sales team with upsells and renewals of leading market solutions (Amplitude, Braze).

#LI-Hybrid

What are your responsibilities?

Manage and oversee a portfolio of clients during and after the implementation of tools such as Amplitude.
Conduct functional training for clients, ensuring the optimal use of the provided tools.
Lead discovery sessions with clients from various industries to understand their products, realities, and develop personalized action plans.
Become an expert in product solutions and data analysis, serving as a reference point for clients.
Assess clients' needs and seek ways to increase engagement and satisfaction.
Provide support in report interpretation and troubleshoot technical issues related to the tools and API communication.
Work closely with sales teams, identifying expansion opportunities and ensuring a success plan aligned with client needs.
Interpret data, analyze results using statistical techniques, and provide reports.
Collaborate with clients to understand their analytics needs, including critical business metrics and KPIs, delivering actionable insights for the business.

What are the job requirements of this role?

Advanced students or graduates in Systems Engineering, Computer Science, Economics, Marketing, Statistics, or similar fields (mandatory).
2+ years in roles related to data analysis, technology consulting, or product management.
2+ years in implementing and training clients on SaaS tools.
2+ years of experience in customer support (mandatory).
Proficiency in Excel and SQL, with a willingness to learn other analytics tools (preferred).
Advanced English (mandatory).

What do we offer?

Competitive USD salary working as PJ (contractor) with benefits
An incredible multicultural working environment where three languages (Spanish, English, and Portuguese) are spoken in the same conversation.
Hybrid work (2 days a week at our WeWork office in Benito Juárez)
Personalized training and development plan (languages, soft and hard skills).
Work From Anywhere (starting after 1 year: 2 weeks to work remotely from anywhere in the world; after 2 years: 4 weeks).
20 days off per year to focus on your studies.
Family Leave Extension (parental leave) and Softlanding, Baby Bonus
Birthday day off.
MacBook and extra gadgets.
Informal dress code and start-up atmosphere :)
Regional benefits by law

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About us

But wait...who are you?

Minders is a digital start-up focused on providing services and solutions to create better digital experiences. We are partners with leading growth stack solutions (Amplitude & Braze) and collaborate with some of the most exciting brands in the Latin American digital ecosystem.

Our focus is on the Marketing Technologies stack, with a special emphasis on Data & Analytics, Growth, and Customer Engagement. We, along with our partners, believe there’s a better way to create digital experiences: by putting the customer at the center, continuously experimenting and iterating products based on data, and engaging with the right customer at the ideal moment. Our partners work with and support the world's top companies (Atlassian, Peloton, Hubspot, Rappi, Paypal, Mercadolibre, Spin by OXXO, Kavak, among others) to drive the next wave of disruption: the experience revolution.

You can read more about us at: https://minders.io/

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¿Quiénes somos?

But wait… ¿Quiénes son ustedes?

Minders es una start-up digital focalizada en ayudar con servicios y soluciones a crear mejores experiencias digitales. Somos partners de las soluciones líderes del growth stack (Amplitude & Braze) y trabajamos con algunas de las marcas más emocionantes del ecosistema digital latinoamericano.

Nuestro foco pasa por el stack de Marketing Technologies, con especial énfasis en Data & Analytics, Growth y Customer Engagement. Nosotros, así como nuestros partners, creemos en que hay una mejor forma de crear experiencias digitales: poniendo al cliente en el centro, experimentando e iterando en forma continua los productos con base en los datos y comunicándonos con el cliente correcto en el momento ideal. Nuestros partners trabajan y ayudan a las mejores empresas del mundo (Atlassian, Peloton, Hubspot, Rappi, Paypal, Mercadolibre, Spin by OXXO, Kavak, entre otros) a generar la nueva ola de disrupción: la revolución de la experiencia.

Puedes leer más sobre nosotros en: https://minders.io/

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